Standard Chartered Bank Recruitment 2018 for Branch Sales & Service Executives, Application Details

Standard Chartered Bank Recruitment 2018 for Branch Sales & Service Executives, Application Details

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Applications are invited from suitably qualified applicants for Standard Chartered Bank Recruitment 2018. Interested applicant(s) ought to follow the details and procedures on this page to secure this opportunity.

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Standard Chartered Bank Recruitment 2018

Leading the way in International Banking.  We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good.  See our Brand and Values

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We are currently looking for Branch Sales and Service Executives for branches in Nairobi, Machakos and Nyeri.

 JOB PURPOSE:§ Primarily responsible for servicing and managing customer relationships in all segments by engaging them, uncovering their needs and providing them with the appropriate products, services and solutions from the entire range of the Retail Clients suite§ Responsible to drive profitable revenue and volume growth through acquisition and maximizing every customer (both new and existing) engagement.

Customer/Business Acquisition

§  Increase customer base  through new to bank (NTB) customer acquisition and increased product per customer  (PPC) ratio for existing to bank clients (ETB)

§  Activate NTB clients, and set up and educate clients on remote channel usage i.e., online, Client Centre, ATM; Hand over client to Priority or Business Banking Team if required

§  Based on client profile, map client potential and work towards up streaming to Priority and Business Client segments by increasing wallet share.


Relationship Management

§  Manage & service primarily walk in clients, fulfilling transactional requirements

§  Grow & improve customer’s value and profitability by engaging & deepening existing customers relationships

§  Address walk-in ETB clients’ (any segment) sales needs (may be from Service To Sales); Serve client on initial request and broaden to Next Best Conversation based on ETB analytics

§  Direct and educate walk-in clients to use self-serve channels, and handle service requests via low-counters where requested by clients; Actively seek Service To Sales opportunities

§  Effectively convert service recovery to sales opportunities


Customer Engagement & Advisory

§  Provide advice on potential financial planning solutions based on client needs

§  Carry out suitability assessment of clients

§  Refer to product specialists to provide expert advice to customers across a wide range of financial matters such as retirement planning, estate planning, asset allocation, forex rates etc


Risk Management & Control

§  Ensure meeting clients requirements while ensuring compliance with regulations and controls set by the bank and external regulatory authorities by all staff

§  Read, understand and comply with all provisions of the Group Code of Conduct

§  Sound knowledge of all aspects of general banking, retail operations and credit operations/deposit and lending products/inspection and audit requirements as applicable

·       Ensure that the Anti-Money Laundering requirements are followed as follows:-

a)     Ensure all reasonable steps are taken to verify the identify customers.

b)    Retain adequate records of identification, account opening and transactions

c)     Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels

d)    Maintain raised awareness of Anti-Money Laundering prevention by attending all staff /attending training sessions, through eLearning or any material updates provided by the Bank

§  Ensure zero operation loss and effective complaint management

  • Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating
  • Branch Manager
  • GTO – Helpdesk
  • Customer Client Centre for customer feedback and complaints


CONTRIBUTES TO:·         Customer retention

·         Sales Growth

·         Service Levels



·       NPS/Customer satisfaction scores

·       No Breach of regulatory and operational standards

  • Under graduate degree with minimum 3 years Banking experience
  • Knowledge and experience in selling a wide range of products to all customer segments
  • Good understanding/experience in Branch operations and Bank systems
  • Well developed customer relationship skills
COMPLEXITY/JUDGMENT·         Ability to identify customer needs and suggest more·         Ability to educate and convince customer
 FREEDOM OF DECISION MAKINGAbility to make decision in line with customer expectation and without any compromise to the Bank

How to Apply

Submit your CV and Application on Company Website : Click Here

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