Savvy Riders Job Vacancy 2018 for Customer Care Supervisor, Application Details

Savvy Riders Job Vacancy 2018 for Customer Care Supervisor, Application Details

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Applications are invited from suitably qualified applicants for Savvy Riders  Recruitment. Interested applicant(s) ought to follow the details and procedures on this page to secure this opportunity.

Table of Contents

Savvy Riders Recruitment 2018

  • Responsible for high quality customer care service
  • Manage Savvy Cliental
  • Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
  • Coordinate the process of Dispatch to riders to various clients with the support from the team
  • Ensure Update rides overview
  • Ensure the Standard Operating procedure are followed to the latter
  • Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
  • Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
  • Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
  • Managing and updating the Regular contacts list
  • Liaising with Finance, and relevant teams of delivery notes updates
  • Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
  • Any other duties assigned to you by your supervisor

Key Qualifications and Requirements

  • Proven experience in a call center.
  • Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple account management projects at a time while paying strict attention to detail
  • Excellent listening, and presentation skills
  • Excellent verbal and written communications skills

Preferred Skills

  • Presentation Skills,
  • Client Relationships,
  • Emphasizing Excellence,
  • Energy Level,
  • Negotiation,
  • Prospecting Skills,
  • Meeting Sales Goals,
  • Creativity,
  • Sales Planning,
  • Independence,
  • Motivation for Sales

Additional Notes

Incumbent must be ready to work in a team, headed by a Team leader, and work within a competitive environment.

How to Apply

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Applicants to send applications to [email protected]savvyriders.co.ke with Subject Line: Customer Care Supervisor

 

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