Samura Engineering Limited Job Vacancy Job Vacancy for Customer Care & Sales Executive, Application Details

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Samura Engineering Limited Job Vacancy Job Vacancy for Customer Care & Sales Executive, Application Details

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Job Summary: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

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The target is to ensure excellent service standards and maintain high customer satisfaction.
 
Duties and Responsibilities
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Welcome visitors and notify the respective persons of their arrival.
  • Ensure good phone etiquette is observed at all times so as to maintain an impeccable image of SEL
  • Take and relay messages and provide information to callers
  • Deal directly with customers either by telephone or face to face
  • Respond promptly to customer inquiries, handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide accurate pricing and delivery information
  • Perform customer verifications and set up new customer accounts
  • Process orders and organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated persons
  • Manage customers’ accounts and maintain customer databases
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments to customer’s satisfaction
  • Provide feedback on the efficiency of the customer service process
  • Warmly receive and direct customers and guests to the respective departments
  • Actively take part in stock control and management.
  • Monitor visitor access and maintain security awareness
  • Tidy and maintain the reception area at all times
  • Any other duties as may be assigned by supervisor and or directors
Education and Experience
  • Diploma in business administration or equivalent
  • A degree will be an added advantage
  • Knowledge of customer service principles and practices
  • Proficiency in basic computer knowledge
  • 3 years previous experience on a similar job
Key Competences
  • Good interpersonal and communication skills
  • Good listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to multi task
  • Customer service orientation
  • Ability to adapt easily
  • Ability to work under pressure with no or minimum supervision

How to Apply

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If you are up to the challenge, possess the necessary qualification and experience, please send your CV ONLY quoting the job title on the email subject (CUSTOMER CARE & SALES EXECUTIVE) to admin2@samura.co.ke by 15th December 2017.
Must indicate your last/ current and expected salary

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