Riley Falcon Security Services Job Vacancy For Operations Manager, Application Details

Riley Falcon Security Services Job Vacancy For Operations Manager, Application Details

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Riley Falcon Security Services
Want to make it big with attractive package in a fast growing security company?We are a fast growing security company in Kenya. We pride ourselves in delivering customer solutions. Our products are custom-made and are synonymous with quality and value.

To support our growing business, we now want to recruit a talented candidate to fill the following position:Operations Manager

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Purpose of the Position: Reporting to the Director, the Operations Manager is responsible for delivering efficient and effective operational excellence within the organization.
  • Evaluating customer needs, managing the planning process and ensuring smooth continuity of operations
  • Managing service delivery by setting service standards, ensuring compliance, reviewing processes and seeking feedback from customers and other stakeholders
  • Managing Guard discipline
  • Providing effective supervision to ensure customer satisfaction
  • Ensure that all incidents requiring management attention are properly attended to, investigated and feedback provided to the customer and management
  • Conduct security surveys with every potential deployment
  • Assist line managers by ensuring that all company assets are well taken care of
  • Ensure that duly signed contracts are collected from clients promptly
  • Compile monthly reports on business trends e.g number of guards, new assignments, leavers, joiners etc
  • Excellent report writing skills
  • Any other duty as may be delegated to you
Knowledge, Skills and Abilities
  • A University Degree from a recognized University
  • At least 5 years of operations experience in a private security company or service industry,3 of which must have been in a supervisory position
  • Valid driving license
  • Computer Knowledge
  • Strong Verbal and Writing skills
  • Strong organizational skills


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