Reputable JobRecruitment 2018 for Assistant IT Support

Reputable JobRecruitment 2018 for Assistant IT Support

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Brief Role Description: Monitoring and maintaining the computer systems including dealing directly with staff who have technical issues.

Responsibilities for the Assistant IT Support Job

  • Provide first line in-house and off-site technical support including incident/problem identification, resolution, and
  • escalation to the office and retail shops
  • Perform installation, administration, maintenance, and operation of group network, servers, POS, database, including
  • configuring and maintaining desktop and laptop PCS and peripherals such as printers
  • Installing and configuring application and operating system software and upgrades
  • Remove old equipment and performing data migration to new machines.
  • Diagnose and solving hardware/software faults
  • Log employee queries, including analysing call logs to spot trends and underlying issues
  • Work with external vendors on system implementation
  • Work with internal and external parties to resolve technical issues
  • Provide computer operation support including data backup, restoration, IT facility administration, installation, and
  • configuration of PCs and office equipment
  • Research, analyse, plan, design, and handle technical tasks, such as product evaluation, system rollout, upgrade,
  • migration, optimization, hardening, re-engineering, automation and change control.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional
  • publications; establishing personal networks; participating in professional societies.
  • Accomplish the result by performing the duty.
  • Contribute to team effort by accomplishing related results as needed.
  • Undertake any other duties appropriate to the post as agreed by Head of IT

Assistant IT Support Job Qualifications

  • Diploma in Computer Studies or Information Technology
  • At least 3 years’ experience in IT support
  • Experienced managing the IT support of retail stores
  • Experience in a busy retail/face to face customer
  • service environment
  • Previous experience of working in a busy pharmacy
  • Experienced managing the IT support of retail stores
  • Strong knowledge of POS and attendance systems is must
  • Hands-on experience in MS Windows and NAS, Firewall,
  • Network Security, Active Directory, VPN, and mobile
  • device support (IOS, window Phone, Android), Mac OS
  • Good command of written and spoken English
  • Strong problem solving skills and able to work in a fastpaced
  • environment under pressure
  • Able to work after office hour (if necessary)
  • Team player with strong communication skills
  • Attention to detail
  • Strong Reporting skills
  • Deadline-oriented, Good time management skills
  • Able to deal with confidential information and follow set processes

Key Internal & External Clients:

  • Patients / customers, Pharmacy Manager, Store team, Head Office Colleagues GP’s/ nurses, Drug & Beauty reps

Confidentiality and Information Security:

As an employee you will be required to uphold the confidentiality of all records held by the organisation, whether patient

records or company information. This duty lasts indefinitely and will continue after you leave the organisation’s employment.

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Other Considerations:

  • To actively participate in ongoing personal development programs
  • Regular attendance at appropriate training sessions on- and off-site, where appropriate
  • Ability to work in other Branches of the Company, when requested, to cover for sickness/holidays & to gain additional experience.

How to Apply

To apply for this job email your details to

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