Recours Four Job Vacancies 2018 for Technical Support Specialist

Recours Four Job Vacancies 2018 for Technical Support Specialist

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Our client is an authorized distributor and service agent for one of the largest companies in Power & Hand Tools equipment & machinery in the world. They deal in tea pruners, hedge trimmers, brush cutters, mist blowers, chainsaws, earth augers, manual sprayers and more. They seek a Technical Support Specialist for their Nairobi branch.

Table of Contents

Key Tasks:

  • Report to the General Manager of the Service Centre in Kenya;
  • Collect technical failure reporting from East Africa region
  • Establish the technical failure reporting contacts and process between Service Centre and Headquarters
  • Maintain the technical failure reporting platform (X-QM) in time
  • Plan and conduct Service Training to service technicians from importers
  • Taking care of technical issue supporting from importers (email, phone, social media etc.)
  • Delivering technical documentation in time to importers in the region
  • Technical issue investigation and analyzation support in the field
  • Any other tasks as assigned by the General Manager.


  • Bachelors degree of engineering in a related field or equivalent work experience ( Mechanical, Agricultural and Biosystems Engineering)
  • 3+ years of technical service experience – technical aptitude required
  • Knowledge of technical service and learning principles and ability to present and teach technical information to headquarters
  • Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
  • Experience about technical service support related
  • Machinery or engine industry background related
  • Must have truly exceptional communication skills
  • Willing to travel among East African countries

How to Apply

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Applicants can send their CV and state the position applied for in their subject of the email to us before 22nd March 2018. Applicants currently staying in Nairobi are encouraged to apply. Kindly do not apply if you do not meet minimum requirements.


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