Mastercard Job Vacancy For Product Field Support, Application Details

Mastercard Job Vacancy For Product Field Support, Application Details

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We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleProduct Field Support – TanzaniaThe Product Field Support role will be responsible for the implementation and execution of Mastercard Labs for Financial Inclusion (MCLFI) products in Tanzania. She/he will lead setup and implementation of our pilots in Tanzania, liaising directly with our financial service and pilot partners. She/he will also support business development activities in market, and will conduct basic research on behalf of the Lab.Responsibilities

  • Act as primary lead for customer experience management in Tanzania, starting with 2Kuze – the agricultural platform:
  • Work closely with the Lab team in defining requirements for the products based on feedback from users
  • Develop and maintain all customer experience management work plans and reports to include

 Deployments, Training, Support Adoption related activities

  • Interface with customers as needed to drive solution adoption and address issues / challenges arising
  • Track daily solution adoption targets and escalate issues that need management attention
  • Work with the Lab team to design and implement the project support model, including testing what support approach is most effective on the ground
  • Support the Lab’s overall presence in Tanzania
  • Setup and drive validation and training workshops for new and existing products
  • Support research or additional fact finding that the lab would need/Human centered design
  • Identify opportunities for scale, liaising with Business Lead, Strategic Partnership
  • With support from the Strategic Partnerships team, interface with financial institution partners
  • Develop and share status reports on a weekly basis
  • Other responsibilities that might be assigned by the supervisor

Key Skills/Experience

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  • Excellent leadership skills
  • Demonstrated experience in project coordination and project management
  • Relationship building skills
  • Experience in Agribusiness engagement
  • Ability to speak Swahili and English fluently
  • Basic knowledge of web applications and IT systems. Experience within the mobile tech environment is an advantage.
  • Training experience is a distinct advantage
  • Excellent Communication skills
  • Good presentation and writing skills
  • Analytical skills
  • Community development and mobilization skills

How to Apply

Submit your CV and Application on Company Website : Click Here

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