Isuzu Job Vacancies 2018 for Call Centre Supervisor

Isuzu Job Vacancies 2018 for Call Centre Supervisor

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Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa, selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence over the last 40 years.

With over 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for six years in a row since 2012, achieving a market share of 35.3% by end of 2017. This is a testimony to customer confidence in its vehicles and excellent aftersales service.

We are looking for a highly engaged candidate with a track record of excellence to fill the following open position: –

Table of Contents

Roles & Responsibilities

  • Manage customer calls and engage customers on multiple channels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide product and service information to customers.
  • Generate sales leads on multiple channels.
  • Route calls to appropriate support resources.
  • Supervise the call centre agents attached to Isuzu EA.
  • Communicate as per the company’s communication procedures, guidelines and policies.
  • Recognize, document, and track trends in customer calls.
  • Carry out post sales and service satisfaction follow-up (PSFU) to Isuzu EA customers
  • Conduct annual mystery shopping surveys.

Minimum Requirements

  • Bachelor’s degree.
  • Five years’ experience in customer support.
  • Familiarity with CRM system, social media and website practices.
  • Customer focused, excellent communication & presentation skills, problem solving, strong telephone handling and listening skills.
  • Experience in the automotive industry will be an added advantage.

How to Apply

Please send your application and CV to:

The HR Business Partner, Isuzu East Africa Ltd, Enterprise / Mombasa road, P.O. Box 30527- 00100, Nairobi

OR e-mail: [email protected]

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Deadline: 2nd March, 2018

Only qualified applicants will be contacted.

Attractive compensation packages will be offered to successful candidates.

 

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