I&M Bank Job Vacancy 2019 for Monitoring Applications, Application Details

I&M Bank Job Vacancy 2019 for Monitoring Applications, Application Details

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Applications are invited from suitably qualified applicants for I&M Bank Job Vacancy 2019 Interested applicant(s) ought to follow the details and procedures on this page to secure this opportunity.

I&M Bank Job Vacancy 2019

Monitoring of ICT services, channels, and transaction uptimes. Lodge and report the service issues/ transaction failures. Monitoring will happen in 3 shifts to manage 24/7 monitoring.

The job holder will report to Assistant Manager Monitoring Applications/ Channels/EOD_BOD/BCP_DR and will be responsible for Monitoring of;

  • ICT applications (Core Banking, Swift, Document Management System, Express Clear Cheque Truncation System)
  • Alternate Banking Channels (Cards, ATMS, I click,)
  • End of Day and Beginning of Day procedures
  • BCP and coordinating DR testing
  • Monitoring of Bulk Mpesa Transactions
  • Monitoring and funding of the Bulk Mpesa account/s.


ICT Applications: (In 3 shifts)

  • 24X7 monitoring of ICT applications, channels and transactions to ensure all applications are up and running all the time.
  • Ensure all issues/incidents are timely reported, tracked and escalated till closure
  • Liaising with the respective Heads of applications, Channels to resolve issues/downtimes.
  • Prepare periodic reports on the Service/Channel/Transaction uptimes/failure rates.
  • Ensure ICT services uptime with close follow-up with concerned officials.
  • Ensure all documentation for the department are filed and stored for reference
  • Adhere to Bank’s policies and procedures in discharge of the duties.

End of Day (EOD) and Beginning of Day (BOD)

  • Monitor of both the EOD and BOD processes with a view to pro-actively manage any issues arising.

Monitoring of Business Continuity and Testing of Disaster Recovery Site

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  • Monitoring the testing’s at the EOC
  • Provide Periodic reports on the tests conducted and results

Monitoring of and Funding of Bulk Mpesa Transacions

  • 24/7 Monitoring of Bulk Mpesa Transactions
  • Prompt funding of Bulk Mpesa Transactions.


  • Bachelor’s or Master’s degree (Degree in Information Science or Technology will be an advantage)
  • A minimum of 5 years of relevant experience in managing Enterprise Systems in mid-sized or big organization.
  • Management of 24 by 7 large scale data centers
  • ITIL Service Manager Certification

How to Apply

Apply here for the Monitoring Applications Officer Job


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