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GOTV Kenya Contacts – Customer Care Line and Contact Details

By
Joseph Titus
56

GOTV Kenya Contacts – Customer Care Line and Contact Details… Featured in this post is the GOTV Kenya contact details for those in search of how to reach GOTV for enquires, complain and other customer care services.

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GOTV Kenya Contacts - Customer Care Line and Contact Details

GOTV Kenya Contacts, GOTV Kenya Customer Care, GOTV Kenya Address, GOTV Kenya Website, GOTV Kenya Phone Line, GOTV Self Service, How To Use GOtv Self Service,  Activate Your GOtv, Other Ways to Pay for GOtv Subscription”… Full details below.

Did you know that GOTV is one of the best-paid satellite TV service, owned by Multichoice, and broadcasted to many African Countries including Kenya? No doubt as a user you might run into some misunderstanding and you wish to contact the customer service of GOTV Kenya for help, therefore we present to you the official contact details of GOTV Kenya.

GOTV Kenya Contacts – Customer Care Line and Contact Details

Email: [email protected]

GoTV Kenya CustomerTel: +254 711 066 000

GoTV Kenya Website: http://eazy.gotvafrica.com/en/ke

GoTV Facebook Account: Follow us on Facebook

GOTV Contact Address: Multichoice Kenya Ltd. First Floor, Sarit Centre, Westlands, Nairobi

GOTV Self Service

With the GOtv Self Service Portal You Can Easily:

  • Activate Your GOtv
  • Pay for Subscription
  • Find a dealer
  • Get Gotv
  • View frequently answered questions about GOtv
  • Find their customer support information

How To Use GOtv Self Service

Some of the self-services listed above like activating your GOtv and Paying for subscription would require you to know

  • your IUC number,
  • the surname used in purchasing Gotv and
  • the mobile number provided.
  • The IUC number can be found on your GOtv smartcard or on the red sticker under your decoder.

Other services are basically necessary information useful for any GOtv subscriber.

To access GOtv’s self-service you would need an internet

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 Activate Your GOtv

  • Click on the Activate link
  • Select your State
  • Enter your Surname
  • Enter the IUC number
  • Enter the telephone number
  • Click on Activate

You can also check your activation status by typing the IUC number in the field to check activation status and click on the “Check Activation Status” button.

To Pay For Your GOtv Subscription

  • Click on the Pay Link
  • You have the option to pay for your Gotv account or Someone’s account
  • Select your preferred account
  • Enter your Surname or mobile number in the first field
  • Enter your IUC number and click on Login
  • It would take you to a secured page where you can make payment online.
  • Fill all details as necessary and you are done!

Contact the dealer nearest to your location

Help & FAQ’s

If you require any additional help you should use the FAQ or Need Help Link/page provided.

For more about GOTV in Kenya, use the comment box, I would love to have your opinion…

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56 COMMENTS

  1. Since yesterday I paid my subscription and yet my gotv account has been suspended… And I paid every after talking to 3of your agents tell me what is wrong??

  2. Comment:I have not been using my decoder for about one year now..unfortunately I tried to switch on the decoder and it is not working.Even the go channel is not showing at all.kindly assist.registered under peter kamau..0722885846

  8. You gotv very soon am divorcing you.. Very poor customer services,your numbers dont go through n when you are called you put me voicemail… Poor kenyans

  11. Hallo GOTV crew,I recharged my decoder yesterday at around 8:30pm and started showing as usual but as from from 5pm today nothing is displayed. The information appearing on the screen is(E48-32 searching for signal). My IUC no is 2017 835 233. Amount paid ksh 750/- kindly assist.

  12. Am in Nairobi and I want to take my decoder to up country to use it there…will be affected in any way, if yes assist me on how to change my location! Thank you.

  14. I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

  15. I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

  17. I had Got Plus content paid for a few days ago after being made to give a review, which was a complete waste since until today Go TV has not reconnected /put an addition to the already existing channels. Why is your services so slow.
    IUC number 2003625499

  18. Comment: I have paid for govt max and yet my channels have not be upgraded or reconnected . why is your service so slow . iuc 2003613238

  20. Comment: have just paid my subcription of monthly gotv but have been suspended why my gotv iuc 7018869557 am in ruaraka…..cornelius kimosbei 0798233311

  24. Hi I paid for my decoder yesterday but up to now I am not reconnected surely. I hope you won’t charge me for the delayed day.no iuc no 4623908912 Geoffrey

  25. I paid for my decoder yesterday and am still disconnected, is upgrading by force, i subscribed for GOTV plus, why upgrade me to GOTV max without my consent? IUC NO. 7017621950. Stop forcing gotv max on me, i dont want that package

  28. Since Thursday my gotv has not been showing because it is indicating the signal is weak,I have tried resetting but nothing is showing my ICU number is 4622702649 kindly assist.

  32. Ave not had signal since yesterday. Been calling but all am told is there is a technical hitch. IUC No. 2010525448. Today the only channel available is radio maisha.

  36. My decoder was stolen…..is it possible i know who is currently paying for it and the location. Decoder number is 2019046339…Thanks

  39. I paid my decorder just to be told its suspended pleaase reactivate it 2017170979 registered as Jane mbindyo who is my wife.

  40. Hi..today i bought a gotv decorder and i recharged for a wrong account! Can i get refunded that money or is it possible to be transfered to my account?

  41. Hey I’m using gotv plus package . I would like to request for new soaps and movies. Since I started using gotv your Service is poor ,reapiting things mostly especially movie zone n zeeworld example laali, the promise n sacred ties, I wish you could bring new soap to avoid any issues with the customers . I just wish the benefits should be two way traffic in order be happy and stay connected. I’m looking forward to New changes iuc 2017520269

  43. Iuc 7018853259 paid yesterday till now u haven’t updated my decoder….this is troubling especially being a first timer user of ua service

  44. For your information I paid kshs 590 for quarterly GOTV package on 28/11/2018 at 7:55PM but I up to now channels have not appeared. Please I need a refund of my money for fresh subscription
    My decoder account number is 2018706214.

  45. Please unblock for me one or two supersport channels.i’m suppose to have 39 channels but they are less by 3channels meaning they are 36.the three that makes them 39 are venacular kikuyu channels i.e inooro,kameme and kass tv respectively languages that i don’t understand but i’m paying for them forcefully.please assist urgently !!!.I’m edwin 0dhiambo from nyakach in kisumu cou ty. My iuc number is 6999136379

  46. Please unblock for me one or two supersport channels.i’m suppose to have 39 channels but they are less by 3channels meaning they are 36.the three that makes them 39 are venacular kikuyu channels i.e inooro,kameme and kass tv respectively languages that i don’t understand but i’m paying for them forcefully.please assist urgently !!!.I’m edwin 0dhiambo from nyakach in kisumu cou ty. My iuc number is 6999136379

  48. Boniface Matolo • 4 minutes from now
    I want to change my package from ksh 1299 to ksh.749 smartcard 7026581548 which is due on the 16/01/2019 advice plz

  50. Why is it that after paying you cannot activate our subscribed channels automatically? So boring that one must call using my airtime. Can’t you upgrade your technology to be automatic? Nkt!

  51. How are you doing I bought another gotv and I had an existing one kindly transfer the funds which were in this iuc 2017768386 to 7018790015 ,name registered Kanyi 0722746471..if u have an email address kindly communicate via Email…

  54. My SMARTCARD NUMBER 7026581548 I paid my subscription of 749 last month and was Given a discount of two months but currently the services are scrapped !1

  55. My ICU 2002953004, daily morning 6am Why is my decorder going to maintenance reboot if not am asked to exit. Again a times the decorder is goes off on power but working until I restart to refresh.
    Please help solve the issues.

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