Home Knowledge Base Satellite TV GOTV Kenya Contacts – Customer Care Line and Contact Details

GOTV Kenya Contacts – Customer Care Line and Contact Details

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GOTV Kenya Contacts – Customer Care Line and Contact Details… Featured in this post is the GOTV Kenya contact details for those in search of how to reach GOTV for enquires, complain and other customer care services.

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GOTV Kenya Contacts - Customer Care Line and Contact Details

GOTV Kenya Contacts, GOTV Kenya Customer Care, GOTV Kenya Address, GOTV Kenya Website, GOTV Kenya Phone Line, GOTV Self Service, How To Use GOtv Self Service,  Activate Your GOtv, Other Ways to Pay for GOtv Subscription”… Full details below.

Did you know that GOTV is one of the best-paid satellite TV service, owned by Multichoice, and broadcasted to many African Countries including Kenya? No doubt as a user you might run into some misunderstanding and you wish to contact the customer service of GOTV Kenya for help, therefore we present to you the official contact details of GOTV Kenya.

GOTV Kenya Contacts – Customer Care Line and Contact Details

Email: kenya@gotv.co.za

GoTV Kenya CustomerTel: +254 711 066 000

GoTV Kenya Website: http://eazy.gotvafrica.com/en/ke

GoTV Facebook Account: Follow us on Facebook

GOTV Contact Address: Multichoice Kenya Ltd. First Floor, Sarit Centre, Westlands, Nairobi

GOTV Self Service

With the GOtv Self Service Portal You Can Easily:

  • Activate Your GOtv
  • Pay for Subscription
  • Find a dealer
  • Get Gotv
  • View frequently answered questions about GOtv
  • Find their customer support information

How To Use GOtv Self Service

Some of the self-services listed above like activating your GOtv and Paying for subscription would require you to know

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  • your IUC number,
  • the surname used in purchasing Gotv and
  • the mobile number provided.
  • The IUC number can be found on your GOtv smartcard or on the red sticker under your decoder.

Other services are basically necessary information useful for any GOtv subscriber.

To access GOtv’s self-service you would need an internet

 Activate Your GOtv

  • Click on the Activate link
  • Select your State
  • Enter your Surname
  • Enter the IUC number
  • Enter the telephone number
  • Click on Activate

You can also check your activation status by typing the IUC number in the field to check activation status and click on the “Check Activation Status” button.

To Pay For Your GOtv Subscription

  • Click on the Pay Link
  • You have the option to pay for your Gotv account or Someone’s account
  • Select your preferred account
  • Enter your Surname or mobile number in the first field
  • Enter your IUC number and click on Login
  • It would take you to a secured page where you can make payment online.
  • Fill all details as necessary and you are done!

Contact the dealer nearest to your location

Help & FAQ’s

If you require any additional help you should use the FAQ or Need Help Link/page provided.

For more about GOTV in Kenya, use the comment box, I would love to have your opinion…

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Musumba Christopher
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Musumba Christopher

Since yesterday I paid my subscription and yet my gotv account has been suspended… And I paid every after talking to 3of your agents tell me what is wrong??

margaret
Guest
margaret

Comment:I have not been using my decoder for about one year now..unfortunately I tried to switch on the decoder and it is not working.Even the go channel is not showing at all.kindly assist.registered under peter kamau..0722885846

Anonymous
Guest
Anonymous

Comment:I paid my subscription on 5th till date and it has not shown ….and hkw do I refresh???,please help

Ben Shiashia
Guest
Ben Shiashia

My tv not showing some channels since Friday like C31. IUC no.4624084158. Ben Shiashia, Kisumu

Barbara Noel
Guest
Barbara Noel

Just paid my monthly subscription yet am still suspended??????
Barbara Noel

OGOLA
Guest
OGOLA

Hi,I want to change my current package, so kindly tell me the way forward.

Salo
Guest
Salo

The worst customer service i have come across

Anonymous
Guest
Anonymous

Agree

peter
Guest
peter

You gotv very soon am divorcing you.. Very poor customer services,your numbers dont go through n when you are called you put me voicemail… Poor kenyans

Anonymous
Guest
Anonymous

E-16 ERROR – HOW TO SOLVE THE?

.acd. N
Guest
.acd. N

Have changedmy subscription from lite to plus but there is E16error

Godwin Ngemu
Guest
Godwin Ngemu

Hallo GOTV crew,I recharged my decoder yesterday at around 8:30pm and started showing as usual but as from from 5pm today nothing is displayed. The information appearing on the screen is(E48-32 searching for signal). My IUC no is 2017 835 233. Amount paid ksh 750/- kindly assist.

Josphat Ongeri
Guest
Josphat Ongeri

Am in Nairobi and I want to take my decoder to up country to use it there…will be affected in any way, if yes assist me on how to change my location! Thank you.

Anonymous
Guest
Anonymous

Ipaid the other day my monthly discription BT no local channels 4 days kwani wats going on.

Anonymous
Guest
Anonymous

I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

Maureen
Guest
Maureen

I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

Henry kobia kanake
Guest
Henry kobia kanake

I have paid for my gotv and my account is suspended .plse reconect to gotv.iuc no is 2017166303

Ayana Iyyar
Guest
Ayana Iyyar

I had Got Plus content paid for a few days ago after being made to give a review, which was a complete waste since until today Go TV has not reconnected /put an addition to the already existing channels. Why is your services so slow.
IUC number 2003625499

dory lagos
Guest
dory lagos

Comment: I have paid for govt max and yet my channels have not be upgraded or reconnected . why is your service so slow . iuc 2003613238

mungai wangari
Guest
mungai wangari

how about thika area customer care contacts

Cornelius kimosbri
Guest
Cornelius kimosbri

Comment: have just paid my subcription of monthly gotv but have been suspended why my gotv iuc 7018869557 am in ruaraka…..cornelius kimosbei 0798233311

Franklin Mwalimu
Guest
Franklin Mwalimu

I paid my Go Tv since yesterday still suspended UIC no. 2017713918. Kidly clear the error.

Anonymous
Guest
Anonymous

Comment:how ismy account suspended and i have just paid

Anonymous
Guest
Anonymous

Comment:i have just paid and my account is suspended icu n.o 4623604277

Geoffrey
Guest
Geoffrey

Hi I paid for my decoder yesterday but up to now I am not reconnected surely. I hope you won’t charge me for the delayed day.no iuc no 4623908912 Geoffrey

Bernice Ndanu
Guest
Bernice Ndanu

I paid for my decoder yesterday and am still disconnected, is upgrading by force, i subscribed for GOTV plus, why upgrade me to GOTV max without my consent? IUC NO. 7017621950. Stop forcing gotv max on me, i dont want that package

Anonymous
Guest
Anonymous

Some of my channels are missing. Customer care line not working wat a bad bad bad service I will quit

MIKE mkawa
Guest
MIKE mkawa

Your customer service is wanting can I get a refund I give back my decoder

Douglas omondi
Guest
Douglas omondi

Since Thursday my gotv has not been showing because it is indicating the signal is weak,I have tried resetting but nothing is showing my ICU number is 4622702649 kindly assist.

Victor
Guest
Victor

I have paid my go tv yet no channels back i will no longer use it again

muthoni
Guest
muthoni

some channels are not showing like 2, 3, 4, and others IUC NUMBER 2009355657. kindly assist

Cleverton Gikenyi
Guest
Cleverton Gikenyi

Comment: if i pay for a wrong decoder can I get my cash back?

Jane
Guest
Jane

Ave not had signal since yesterday. Been calling but all am told is there is a technical hitch. IUC No. 2010525448. Today the only channel available is radio maisha.

MUKALUKHA ELIUD
Guest
MUKALUKHA ELIUD

Mukalukhaeliud72@gmail.com is my email address. I erroneously made a double payment through m.pesa how do i get refunded?

Samuel
Guest
Samuel

Kwa nini hamchukuisimu yangu na nimelipa na hakuna channel inaonyesha bado? Shida yenu ni nini?

Anonymous
Guest
Anonymous

Comment:my decoder is closed after having not been in use for a month(2014353104).only kbc is on.pliz activate

Paul
Guest
Paul

My decoder was stolen…..is it possible i know who is currently paying for it and the location. Decoder number is 2019046339…Thanks

Michael waweru
Guest
Michael waweru

I bought a used decoder from a second dealer icu no 7018791609 how do I make payment subscription renewal

Anonymous
Guest
Anonymous

I have paid bt my gotv is not showing

Jairo khakabo
Guest
Jairo khakabo

I paid my decorder just to be told its suspended pleaase reactivate it 2017170979 registered as Jane mbindyo who is my wife.

Fred wafula
Guest
Fred wafula

Hi..today i bought a gotv decorder and i recharged for a wrong account! Can i get refunded that money or is it possible to be transfered to my account?

Evelyn
Guest
Evelyn

Hey I’m using gotv plus package . I would like to request for new soaps and movies. Since I started using gotv your Service is poor ,reapiting things mostly especially movie zone n zeeworld example laali, the promise n sacred ties, I wish you could bring new soap to avoid any issues with the customers . I just wish the benefits should be two way traffic in order be happy and stay connected. I’m looking forward to New changes iuc 2017520269