GOTV Kenya Contacts – Customer Care Line and Contact Details

Since yesterday I paid my subscription and yet my gotv account has been suspended… And I paid every after talking to 3of your agents tell me what is wrong??

Comment:I have not been using my decoder for about one year now..unfortunately I tried to switch on the decoder and it is not working.Even the go channel is not showing at all.kindly assist.registered under peter kamau..0722885846

Comment:I paid my subscription on 5th till date and it has not shown ….and hkw do I refresh???,please help

My tv not showing some channels since Friday like C31. IUC no.4624084158. Ben Shiashia, Kisumu

Just paid my monthly subscription yet am still suspended??????
Barbara Noel

Hi,I want to change my current package, so kindly tell me the way forward.

The worst customer service i have come across

You gotv very soon am divorcing you.. Very poor customer services,your numbers dont go through n when you are called you put me voicemail… Poor kenyans

E-16 ERROR – HOW TO SOLVE THE?

Have changedmy subscription from lite to plus but there is E16error

Hallo GOTV crew,I recharged my decoder yesterday at around 8:30pm and started showing as usual but as from from 5pm today nothing is displayed. The information appearing on the screen is(E48-32 searching for signal). My IUC no is 2017 835 233. Amount paid ksh 750/- kindly assist.

Am in Nairobi and I want to take my decoder to up country to use it there…will be affected in any way, if yes assist me on how to change my location! Thank you.

Ipaid the other day my monthly discription BT no local channels 4 days kwani wats going on.

I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

I had subscribed for Go TV plus and it’s what I’ve been paying for all along. I already made a payment of sh. 749 yesterday but my account is now suspended. I tried clearing error code but am being told I still have a balance, that am subscribed to Go TV Max. Please reconnect me back to GoTV plus. Maureen Ochieng IUC 7013532247

I have paid for my gotv and my account is suspended .plse reconect to gotv.iuc no is 2017166303

I had Got Plus content paid for a few days ago after being made to give a review, which was a complete waste since until today Go TV has not reconnected /put an addition to the already existing channels. Why is your services so slow.
IUC number 2003625499

Comment: I have paid for govt max and yet my channels have not be upgraded or reconnected . why is your service so slow . iuc 2003613238

how about thika area customer care contacts

Comment: have just paid my subcription of monthly gotv but have been suspended why my gotv iuc 7018869557 am in ruaraka…..cornelius kimosbei 0798233311

I paid my Go Tv since yesterday still suspended UIC no. 2017713918. Kidly clear the error.

Comment:how ismy account suspended and i have just paid

Comment:i have just paid and my account is suspended icu n.o 4623604277

Hi I paid for my decoder yesterday but up to now I am not reconnected surely. I hope you won’t charge me for the delayed day.no iuc no 4623908912 Geoffrey

I paid for my decoder yesterday and am still disconnected, is upgrading by force, i subscribed for GOTV plus, why upgrade me to GOTV max without my consent? IUC NO. 7017621950. Stop forcing gotv max on me, i dont want that package

Some of my channels are missing. Customer care line not working wat a bad bad bad service I will quit

Your customer service is wanting can I get a refund I give back my decoder

Since Thursday my gotv has not been showing because it is indicating the signal is weak,I have tried resetting but nothing is showing my ICU number is 4622702649 kindly assist.

I have paid my go tv yet no channels back i will no longer use it again

some channels are not showing like 2, 3, 4, and others IUC NUMBER 2009355657. kindly assist

Comment: if i pay for a wrong decoder can I get my cash back?

Ave not had signal since yesterday. Been calling but all am told is there is a technical hitch. IUC No. 2010525448. Today the only channel available is radio maisha.

[email protected] is my email address. I erroneously made a double payment through m.pesa how do i get refunded?

Kwa nini hamchukuisimu yangu na nimelipa na hakuna channel inaonyesha bado? Shida yenu ni nini?

Comment:my decoder is closed after having not been in use for a month(2014353104).only kbc is on.pliz activate

My decoder was stolen…..is it possible i know who is currently paying for it and the location. Decoder number is 2019046339…Thanks

I bought a used decoder from a second dealer icu no 7018791609 how do I make payment subscription renewal

I have paid bt my gotv is not showing

I paid my decorder just to be told its suspended pleaase reactivate it 2017170979 registered as Jane mbindyo who is my wife.

Hi..today i bought a gotv decorder and i recharged for a wrong account! Can i get refunded that money or is it possible to be transfered to my account?

Hey I’m using gotv plus package . I would like to request for new soaps and movies. Since I started using gotv your Service is poor ,reapiting things mostly especially movie zone n zeeworld example laali, the promise n sacred ties, I wish you could bring new soap to avoid any issues with the customers . I just wish the benefits should be two way traffic in order be happy and stay connected. I’m looking forward to New changes iuc 2017520269

2021885465 the decoder number I’m told is disconnected, what’s the issue

Iuc 7018853259 paid yesterday till now u haven’t updated my decoder….this is troubling especially being a first timer user of ua service

For your information I paid kshs 590 for quarterly GOTV package on 28/11/2018 at 7:55PM but I up to now channels have not appeared. Please I need a refund of my money for fresh subscription
My decoder account number is 2018706214.

Please unblock for me one or two supersport channels.i’m suppose to have 39 channels but they are less by 3channels meaning they are 36.the three that makes them 39 are venacular kikuyu channels i.e inooro,kameme and kass tv respectively languages that i don’t understand but i’m paying for them forcefully.please assist urgently !!!.I’m edwin 0dhiambo from nyakach in kisumu cou ty. My iuc number is 6999136379

Please unblock for me one or two supersport channels.i’m suppose to have 39 channels but they are less by 3channels meaning they are 36.the three that makes them 39 are venacular kikuyu channels i.e inooro,kameme and kass tv respectively languages that i don’t understand but i’m paying for them forcefully.please assist urgently !!!.I’m edwin 0dhiambo from nyakach in kisumu cou ty. My iuc number is 6999136379

Comment:nimelipa750 luc 7018879418 but sijaongezewa channel ni zile zile kwa nini.

Boniface Matolo • 4 minutes from now
I want to change my package from ksh 1299 to ksh.749 smartcard 7026581548 which is due on the 16/01/2019 advice plz