Fairmont Hotels Recruitment 2018 for Front Desk Agent, Application Details

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Fairmont Hotels Recruitment 2018 for Front Desk Agent, Application Details

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Applications are invited from suitably qualified applicants for Fairmont Hotels Recruitment 2018. Interested applicant(s) ought to follow the details and procedures on this page to secure this opportunity.

Fairmont Hotels Recruitment 2018

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, London’s The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the world’s largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world! We encourage you to visit www.jobs.accor.com to learn more!

First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

Summary of Responsibilities:

Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

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  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies

Qualifications:

  • Proficiency in English (verbal and written), second language an asset
  • Previous customer related experience preferred
  • Previous PMS experience an asset
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:  Eligible to work in Kenya

How to Apply

Interested and qualified? Go to Fairmont Hotels & Resorts career website on frhi.taleo.net to apply

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