DSTV Kenya Contacts – Customer Care Line and Contact Details… Featured in this post is the DSTV Kenya contact details for those in search of how to reach DSTV for enquires, complain and other customer care services.
DStv Kenya provides a broad spectrum of entertainment and information and offers customers various bouquets to suit their tastes and their pockets. No doubt you might run into some misunderstanding and you wish to contact the customer service of DStv Kenya for help, therefore we present to you the official contact details of DSTV Kenya.
DSTV Kenya Contacts – Customer Care Line and Contact Details
Physical Address: Karuna Road, Westlands, Nairobi
Postal Address: PO Box 60406 00200, Nairobi
Contact Numbers:
Mobile: +254 711 066 000
ISDN Line: +254 20 4236000
Fax: +254 20 4447019, +254 20 4446768
Email: [email protected]
Website: www.dstv.com/en-ke
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Hello dear customers. We are Sorry for any irregularities. Any assistance need please send your full names,card no,and your mobile no to our helpdesk email. [email protected]
We will get back to you as soon as possible to solve your issues.
Thank you.
Dstv customercare team
Very poor reception most of November & December, 2019. Seriously reconsidering paying another month. Made many calls, and at one time Customer Service hang up on me. Sad.
My DSTV Card No -7030278675 was bought on 12th October 2019 and connected 13/10/2019. I was given two months free air service. I received a message on 10/11/2019 to pay by 13/11/2019 or else I will be disconnected. Kindly assist me since two months free air are not yet over. Thank you
hello, i need a whatsapp account for dstv at kenya.
Paid my dstv 1020787638. Please open!
Have paid my subscription of 950 but have not received confirmation message and am told account balance is 0 why yet have paid before due date
Have paid my smartcard no.7029109218 but have not received text to confirm and am told account is 0 why
Just paid my account 7029399212 which hasn’t been activated
Card no1027644769
Kindly reconnect DSTV smart card No 102764769
Reconnection required
Paid my DSTV on 27/5/19 ksh 1900/= change from family channel to access.
Also paid for my Dstv account 7029205717 but I’m told it’s suspended, kindly check on it
This offer stuff isit for real🙄
Guys yesterday I made payment to my gotv account with iuc 4622704469 with paybill as dstv. My number is ,0784532010 transaction id is 115907410. Kindly reverse it if possible
DStv Kenya, I have two complaints
1. I only have access to one channel that’s 100😭😭😭
2. I just paid up to my old decoder number 4119247213
My new decoder no .Is 7042661327
Please help up
kindly clear error16 on my account because no supersport channel is showing..account 7029309061
Payments with no good reception on most of the channels. I wonder why it’s said you the best. Kutumia watu ndio nini mfanye na pesa ya watu?
Just bought a full kit n was on a 10 days compact plus offer, the 10 days are to elapse tomorrow yet you have disconnected the service, my account is 7029068390(6)
My account is 7027139052 and am missing channel ss5 and 6 please
What’s happening with channel 158, recently got E48_32 we can’t access, my acc is 1044132102, channel 200 of others ain’t working too,, hee~eelp
My account 1020755724 was disconnected one week ago yet I have overpaid the subscription. I have called customer care about 20 times and I have spent over 500 sh on air yet am still off air. This is a very poor service from dstv and am not amused. The last time I was told that my issue has been referred to management. What kind of management takes over 7 days to resolve an issue and without communication. Please give me the final word so that I can know what decision to make. Yours disappointed customer.
My account 1020755724 was disconnected one week ago yet I have overpaid the subscription. I have called customer care about 20 times and I have spent over 500 sh on air yet am still off air. This is a very poor service from dstv and am not amused. The last time I was told that my issue has been referred to management. What kind of management takes over 7 days to resolve an issue and without communication. Please give me the final word so that I can know what decision to make. Yours disappointed customer.
7021788002 is my smartcard number .Please reconnect. Don’t make me a fool. Calling almost for an hour and you don’t care. Shame on you
kindly reconnect my account no. 1020871327, I’ve already paid.
Acc. No. 7042634489.
Paid Access on 6/4/2019.
Please activate.
I paid for my account no. 7042634489 on 6th April 2019. Today morning, my channels are all disconnected. It hasn’t been activated!
Please act.
Just paid for my acc…42612903478 and hasnt been activated yet….
7029279363 paid compact plus..pls connect
Not receiving all the channels is this tukuboost promotion still on( 7026284116)
Is the tukuboost promotion a scam by dstv, 10 calls later and being put on hold for 20minutes, after paying on the 28march nothing happens, think its time to upgrade to WiFi tv connectivity
Kindly reset my account that you suspended yet I paid before due date 4275980757
Why have you disconnected my account 4275980757 yet I made payment via m-pesa before due date?
Kindly check my account 1017200098 am on compact and paid but you have disconnected the services
Hi. I paid 1950 for my decoder yesterday. Catch up facility is missing. Why?
Have paid my accounts fee , but my decoder is still disconnected , I already have my multichoice mpesa message , kindly connect , since your lines are busy for the last 3 hrs . My account no is 4261286633
I recently moved and need a technician to come and set up my DSTV dish. Lower Kabete area. Please recommend someone.
Morning, I just paid paid yesterday evening but unfortunately you guys have Disconnected My Account 4125999216.Could you guys Do Reconnect Me Please
Kindly, this is one of my several complaints concerning the payments made on 03.02.19 and yet no solution. Today 13.02.19 at 0900hrs – my dstv was disconnected no 4282225989. Please provide a lasting solution to my problem.
Comment:just made my payments 30minutes ago and I’m being told my account is suspended this is through the sms error removal services, have tried to contact you but your phone is not going through, card no 1033307729
I need you to paired me this smart card with decoder card number 42793718539) decoder number DSD 1131 MCM W7 U205218224X0
Just paid 30 min ago n no change acc no. 41353770724