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DSTV Kenya Contacts – Customer Care Line and Contact Details

DSTV Kenya Contacts – Customer Care Line and Contact Details… Featured in this post is the DSTV Kenya contact details for those in search of how to reach DSTV for enquires, complain and other customer care services.

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DSTV Kenya Contacts - Customer Care Line and Contact Details

DStv Kenya provides a broad spectrum of entertainment and information and offers customers various bouquets to suit their tastes and their pockets. No doubt you might run into some misunderstanding and you wish to contact the customer service of DStv Kenya for help, therefore we present to you the official contact details of DSTV Kenya.

DSTV Kenya Contacts – Customer Care Line and Contact Details

Physical Address: Karuna Road, Westlands,  Nairobi
Postal Address: PO Box 60406  00200, Nairobi

Contact Numbers:
Mobile: +254 711 066 000
ISDN Line: +254 20 4236000
Fax: +254 20 4447019, +254 20 4446768
Email: [email protected]

Website: www.dstv.com/en-ke

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35 COMMENTS

  1. Comment:just made my payments 30minutes ago and I’m being told my account is suspended this is through the sms error removal services, have tried to contact you but your phone is not going through, card no 1033307729

  2. Kindly, this is one of my several complaints concerning the payments made on 03.02.19 and yet no solution. Today 13.02.19 at 0900hrs – my dstv was disconnected no 4282225989. Please provide a lasting solution to my problem.

  3. Morning, I just paid paid yesterday evening but unfortunately you guys have Disconnected My Account 4125999216.Could you guys Do Reconnect Me Please

  4. I recently moved and need a technician to come and set up my DSTV dish. Lower Kabete area. Please recommend someone.

  5. Have paid my accounts fee , but my decoder is still disconnected , I already have my multichoice mpesa message , kindly connect , since your lines are busy for the last 3 hrs . My account no is 4261286633

  6. Is the tukuboost promotion a scam by dstv, 10 calls later and being put on hold for 20minutes, after paying on the 28march nothing happens, think its time to upgrade to WiFi tv connectivity

  7. I paid for my account no. 7042634489 on 6th April 2019. Today morning, my channels are all disconnected. It hasn’t been activated!
    Please act.

  8. 7021788002 is my smartcard number .Please reconnect. Don’t make me a fool. Calling almost for an hour and you don’t care. Shame on you

  9. My account 1020755724 was disconnected one week ago yet I have overpaid the subscription. I have called customer care about 20 times and I have spent over 500 sh on air yet am still off air. This is a very poor service from dstv and am not amused. The last time I was told that my issue has been referred to management. What kind of management takes over 7 days to resolve an issue and without communication. Please give me the final word so that I can know what decision to make. Yours disappointed customer.

  10. My account 1020755724 was disconnected one week ago yet I have overpaid the subscription. I have called customer care about 20 times and I have spent over 500 sh on air yet am still off air. This is a very poor service from dstv and am not amused. The last time I was told that my issue has been referred to management. What kind of management takes over 7 days to resolve an issue and without communication. Please give me the final word so that I can know what decision to make. Yours disappointed customer.

  11. What’s happening with channel 158, recently got E48_32 we can’t access, my acc is 1044132102, channel 200 of others ain’t working too,, hee~eelp

  12. Just bought a full kit n was on a 10 days compact plus offer, the 10 days are to elapse tomorrow yet you have disconnected the service, my account is 7029068390(6)

  13. Payments with no good reception on most of the channels. I wonder why it’s said you the best. Kutumia watu ndio nini mfanye na pesa ya watu?

  14. DStv Kenya, I have two complaints
    1. I only have access to one channel that’s 100😭😭😭
    2. I just paid up to my old decoder number 4119247213
    My new decoder no .Is 7042661327
    Please help up

  15. Guys yesterday I made payment to my gotv account with iuc 4622704469 with paybill as dstv. My number is ,0784532010 transaction id is 115907410. Kindly reverse it if possible

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