Barclays Bank Job Vacancy 2019 for Relationship Manager Commercial, Application Details

Barclays Bank Job Vacancy 2019 for Relationship Manager Commercial, Application Details

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Applications are invited from suitably qualified applicants for Barclays Bank Job Vacancy 2019 Interested applicant(s) ought to follow the details and procedures on this page to secure this opportunity.

Table of Contents

Barclays Bank Job Vacancy 2019

Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya),  Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).

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Barclays Africa serves its 2.8m customers through a network of 573 branches and service centers providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.

Job Purpose
·         To manage and sustain a portfolio of corporate customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.

·         The primary objective is to maximize risk-adjusted portfolio contribution.

·         The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.


Main accountabilities and approximate time split
Accountability: Sales and Service:-Time split%: 65%


·         Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.

·         Conduct annual and if appropriate, interim reviews of customers borrowing facilities

·         Conduct annual and if appropriate, interim reviews with non-borrowing customers

·         Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method

·         Deal with and find solutions to customer complaints

·         Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.

·         Research, create and follow up a target list for potential new business


Accountability: Business Management:- 30% ·         Research, create and follow up on a target list for potential new business·         Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.

·         Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with the Assistant Relationship Manager  and CCM resources to construct credit applications).

·         Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.


Accountability: Staff Management 5% ·         Day to day coaching and development of Assistant Relationship Managers.·         Performance Management

·         Leave Management


Technical skills / Competencies
Personal Attributes:·         Delivering and meeting customers needs

·         Managing relationships

·         Personal organization

·         Planning and organizing

·         Adaptability

·         Working with others

·         Decisiveness and initiating action

·         Active listening

·         Analytical thinking

·         Judgment

·         Entrepreneurial and commercial thinking

Skills required to undertake the role:

·         Relationship skills

·         Risk skills

·         General Corporate skills

·         Leadership and team skills

·         Product skills

·         Communication skills

·         Delivering Results and meeting customer expectations

·         Deciding and initiating action

·         Relating and networking

·         Planning and organizing

·         Persuading and influencing

·         Working with people

·         Applying expertise and technology

·         Entrepreneurial and commercial thinking

·         Coaching


Knowledge of the bank’s products, services and policies required to undertake the role:

·         The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.

·         For Complex products, a good knowledge will be required sufficient to:-

ü  Recognize the changing needs of the customer.

ü  Identify products/service that best satisfies customer need.

ü  Introduce the product/service.

ü  Co-ordinate the introduction of the relevant Group product specialist.

·         a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.

·         A detailed understanding of country and CBRM guidelines and credit risk policies.



Knowledge, Expertise and Experience


·         Must have good knowledge on:-

·         –  Commercial Banking,

·         –   Relationship management



5 years experience in sales  and 3 years in relationship management



Additional Preferred qualifications:

  • ACIB or equivalent



·         Business Related  degree


Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

·          Internal and external senior Risk assessment and management

·         Presentation, influencing and negotiating

·         Communication


Additional details of exceptional aspects of the demands of the role:

·         Required to form relationships with customers, therefore minimum tenure will be 2 years.

·         The jobholder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, ability to add value to their business and find innovative solutions to their needs.

·         The jobholder’s portfolio will consist of full range commercial customers who will often be subject to competitive approaches from other banks.

·         Business development activity will also be challenged by those competitive pressures.

How to Apply

Submit your CV and Application on Company Website : Click Here

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