Recours Four Job Vacancies 2018 for Technical Support Specialist

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Recours Four Job Vacancies 2018 for Technical Support Specialist

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Our client is an authorized distributor and service agent for one of the largest companies in Power & Hand Tools equipment & machinery in the world. They deal in tea pruners, hedge trimmers, brush cutters, mist blowers, chainsaws, earth augers, manual sprayers and more. They seek a Technical Support Specialist for their Nairobi branch.

Key Tasks:

  • Report to the General Manager of the Service Centre in Kenya;
  • Collect technical failure reporting from East Africa region
  • Establish the technical failure reporting contacts and process between Service Centre and Headquarters
  • Maintain the technical failure reporting platform (X-QM) in time
  • Plan and conduct Service Training to service technicians from importers
  • Taking care of technical issue supporting from importers (email, phone, social media etc.)
  • Delivering technical documentation in time to importers in the region
  • Technical issue investigation and analyzation support in the field
  • Any other tasks as assigned by the General Manager.

Qualifications:

  • Bachelors degree of engineering in a related field or equivalent work experience ( Mechanical, Agricultural and Biosystems Engineering)
  • 3+ years of technical service experience – technical aptitude required
  • Knowledge of technical service and learning principles and ability to present and teach technical information to headquarters
  • Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.
  • Experience about technical service support related
  • Machinery or engine industry background related
  • Must have truly exceptional communication skills
  • Willing to travel among East African countries

How to Apply

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Applicants can send their CV and state the position applied for in their subject of the email to us viarecruitment@r4kenya.com before 22nd March 2018. Applicants currently staying in Nairobi are encouraged to apply. Kindly do not apply if you do not meet minimum requirements.

 

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